Ⅰ. Get started quickly
1. How to use the home page?
Open the APP—Homepage, chat friends are displayed by nationality: China, Hong Kong, Taiwan, Japan, South Korea, Europe, America, Ukraine, Russia, Southeast Asia, and others. Click on the favorite region to select chat friends, start chatting, and chat freely via text, voice, and video.
2. How to use the square page?
Open the APP—Square. The Follow label displays the dynamics posted by the friends you follow, the Square label displays the dynamics posted by friends around the world, and the Essence label displays the preferred dynamics recommended by the system.
3. How to post updates?
Open the app - Square - click the camera icon in the upper right corner, submit photos and text, and click Done. Tips: Your updates will be displayed after they are reviewed.
4. Why is there a Minion icon behind the status I just posted ?
The yellow person icon means that the dynamic is under review. All published dynamics will be reviewed first, and then displayed on the square page after passing the review. Dynamic review usually takes 15 minutes.
5.How can I view the updates I have posted?
Open the APP - My, click on my profile picture in the upper left corner, enter the personal homepage, scroll down to All Dynamics, and view the dynamics that have been posted. Warm reminder: Unreviewed dynamics can only be seen by the publisher himself, and dynamics that have passed the review will be publicly displayed. Dynamics that have not passed the review will be directly deleted, and those who post illegal content will be punished at the same time.
6.How to delete updates?
Open the APP - My, click on my profile picture in the upper left corner to enter my personal homepage , scroll down to Updates, and you will see all the updates you have posted. There is a delete icon on the right side of each update. Click the delete icon to delete the corresponding update.
7.How can I view other people’s likes, comments, etc. on me?
Open the APP - Chat - Interaction (at the top), and the Interaction tab will show: my chat friends' likes, comments, friend requests, Say hi footprints, who has seen me, and who likes me.
8.Why are my comments to my chat friends not displayed?
Comments will only be displayed after review. Comments that are not suitable for display will be deleted by reviewers, and those who post illegal content will be punished.
9.How to chat?
Open the APP-- Homepage, select the chat friend you want to chat with and enter his/her personal homepage, click the Hi icon to greet the chat friend (the system will send a random common phrase to the other party). Or click the message icon below to enter the chat content and click Send.
10. How to voice / video chat?
/ video chat button at the bottom . After the other party accepts, you can chat with the other party by voice / video. Friendly reminder: This function can be unlocked only after receiving 3 messages from the other party .
11.Why can’t I see pictures in my phone album?
This is because when you use it for the first time, a pop-up will appear asking whether to allow access to your photo album. Click "Reject" and go to the phone settings to authorize the APP to access the photo album.
12.What are attention and fans?
Follow: the friends I follow, Fans: the friends who follow me.
13.How to add followers?
When you see the updates of your favorite chat friends on the square page, click the + icon on the right to follow the chat friend.
or Click on the chat friend’s avatar and the three vertical dots icon in the upper right corner - Follow to complete the following.
14.How to add friends?
Select the avatar of the chat friend you want to chat with, click on the avatar to enter the chat friend's homepage, say Hi first , and after getting a reply, you can apply to add friends.
15. What is seeking fate and how to seek fate?
Finding a friend is a dating mode displayed through cards. How to find a friend: You can make friends by sliding the card, swiping left to dislike, swiping right to like. Or you can click the buttons at the bottom of the page, which are "Reject by Wrong Slide", "Dislike", "Highlight", "Like", and "Super Exposure".
Regret after wrong swiping: If you swipe the wrong person’s message, you can withdraw it and make another decision to regain the missed fate.
Dislike: Dislike
Highlight: Click to directly match and chat with him/her.
Like: If you like someone, your information will be recommended to him/her. If the other party also likes it, the two parties will be matched successfully and a conversation will be established.
Super exposure: Expose your information strongly and recommend it to more people.
16.What are chat friend footprints?
Chat Friend Footprints: For chat friends with whom you have established chat sessions, the system will automatically add T a 's nationality to your Chat Friend Footprints map.
17.How to clear chat history?
Open the chat interface with the chat friend, click the three vertical dots icon in the upper right corner - Clear chat history, to clear the chat history with this chat friend.
Open the app - My - Settings icon in the upper right corner - Account Security - Clear chat history to clear chat history with all chat friends.
18.How to migrate chat history?
Open the app - My - Settings icon in the upper right corner - Chat history migration, connect both devices to the same Wi-Fi or hotspot, and follow the prompts to migrate the chat history to another device.
19.What is a blacklist? How do I add or remove someone from the blacklist?
After adding a chat friend to the blacklist, you will no longer be able to receive chats from him/her .
Click on the chat friend’s avatar, or on the chat interface with the chat friend, the three vertical dots icon in the upper right corner - blacklist, and add to the blacklist.
Open the APP - My - Settings icon in the upper right corner - Blacklist, click the Remove button to remove from the blacklist.
20.How to contact customer service?
Open the APP - My - My Service - Contact Customer Service.
21. How to submit user feedback?
Open the APP - My - Settings icon in the upper right corner - User feedback, write content, and submit.
Ⅱ. Recharge Issues
1. What is my membership?
VIP members are subscription purchase services, and exclusive member privileges include: VIP identity, blocking ads, unlimited likes, unlimited regrets for wrong swipes, checking who likes me, saying hi , and 5 light-ups per day. For details, please refer to the My -My Membership page, and light up your VIP logo if you are interested.
2.What is my translation package?
The translation package is a subscription service. When I talk with my chat friends, the translation package will automatically translate their language into my language, making communication smooth and unimpeded.
3. What should I do if the recharge has not been credited to my account?
Don't worry, we have 24- hour online customer service. Just contact the 24- hour online customer service on the recharge page.
4. What should I do if I recharged the translation package but still cannot use the language translation function, or if the deduction was successful but I did not receive diamonds?
Don't worry if your money doesn't arrive occasionally, we have 24- hour online customer service. You can contact the 24- hour online customer service on the recharge page.
Ⅲ. Reporting Issues
1. Where can I report?
Click on the chat friend's avatar to enter the chat friend's personal homepage, click on the three vertical dots icon in the upper right corner, and click on the three vertical dots icon in the upper right corner of the chat interface with the chat friend, and select Report.
2. Why aren’t any actions taken when reporting people who abuse others or act like liars or scammers?
All reports will be processed. After the report, the reviewer will impose penalties according to the review rules, including warnings, silence, permanent ban, etc. The corresponding penalties will generally be issued within 2 hours after the report. For the same report, only the first person to report will receive processing feedback.
3. Why did I report the other party but not permanently ban them?
We will permanently ban users who have seriously violated the rules. Whether a permanent ban will be imposed will be handled by the reviewers according to the review rules.
4. WorldTalk is an app that helps strangers make friends. What behaviors are unacceptable?
Scammers/asking for money, false personal information, posting pornographic and indecent content, foul language, religious or political, spam, etc. are all unacceptable behaviors. Serious violations will result in a permanent ban.
Ⅳ. Account Issues
1. How to edit and improve personal information?
Open the APP - My, click on my avatar in the upper left corner, enter my homepage, click on the edit button in the upper right corner, where you can edit your personal avatar, signature and other information.
2. Why is my profile picture under review?
New user registration or change of profile picture requires review and will be displayed after passing the review. The review usually takes half an hour .
3. How can I solve the problem of someone using my real-life photo to impersonate me ?
Open the APP - My - My Service - Contact Customer Service, upload the screenshot, and we will handle it according to the review rules.
4.What is a certification center?
Open the app - My - My Services - Authentication Center - Real Person Portrait Authentication, click Authentication Now, take a photo of the same gesture as the example, and complete the Real Person Portrait Authentication after passing the review. After completing the Real Person Portrait Authentication, there will be an exclusive logo, which will bring more attention and homepage, square - featured recommendations.
5.How to cancel my account?
Open the app - My Account - Settings icon in the upper right corner - Account Security - Account Cancellation, select the reason for your cancellation, and your account will be cancelled after submission. Tips: ( 1 ) After canceling twice, you cannot re-register with the same mobile phone number or WeChat account; ( 2 ) Successful cancellation will be deemed as you giving up the assets and rights under the account, and the assets or rights will be cleared / deleted and cannot be restored; ( 3 ) If you have activated the automatic renewal function, please cancel the automatic renewal function in time before canceling your account.
6. After being blocked and unable to log into the APP, what channels can be used to contact the official?
First, you can appeal the ban, or you can join the official QQ group: 5 34650129 and contact the administrator for processing.
Ⅴ. Fraud Prevention Center
With the popularization of the Internet, more and more people choose to make friends online, but cases of being deceived in online dating are not uncommon. We have compiled some typical online fraud cases for your reference.
1. Typical cases of online dating fraud
1.1 Fraud in the name of registering QQ or WeChat accounts: Scammers commit fraud in the name of helping to register QQ or WeChat accounts, and then ask for money transfer.
1.2 Scam in the name of mailing iPhone: Scammers commit fraud by fictitiously claiming to be sending free iPhones by mail and asking for payment of mailing fees.
1.3 Scammers commit fraud in the name of joining QQ or WeChat groups: Scammers commit fraud in the name of joining QQ or WeChat groups by taking private photos of users’ private parts and asking for money transfers.
2. How to avoid being scammed when dating online
2.1 Stay vigilant: Don’t trust strangers easily, especially those who are overly enthusiastic.
2.2 Do not disclose personal information easily: Do not disclose your personal information to strangers easily, such as ID number, bank card information, etc.
2.3 Don’t transfer money to strangers easily: Don’t easily believe the other party’s request to transfer money. Believe that there is no free lunch in the world.
3. How to recover losses? If you have been cheated, you should take the following measures in time
3.1 Save evidence: Save evidence related to the scam, such as chat records, transfer records, etc.
3.2 Report the case: Report the case to the public security organs in a timely manner and provide relevant evidence.
3.3 We should remain vigilant and strengthen our awareness of self-protection to avoid becoming victims of fraud. If we are unfortunately deceived, we should take timely measures to recover the losses as much as possible. At the same time, if we find someone committing online dating fraud, we should report it to the platform in a timely manner to jointly maintain the security and stability of the online dating platform and the social environment.